Serenity Nail Spa POLICY

Refund

If you are not entirely satisfied with your service, please call and schedule a redo appointment. You must arrange an appointment to have your nails fixed within seven days for gel polish/dipping services and three days for all other services after your initial service date.  We do not accept redo appointments after seven/three days of your initial services.

We will re-do any service if you are unsatisfied with the quality provided, given that you tell us immediately after the services have been performed. 

As soon as you walk out the door, that means you have accepted and are happy with the services provided to you.

We will charge you for the cost of any repairs or replacements that we have to endure because of damages that happened outside of our salon.

The redo policy does not cover a change in service or color.

We do not offer refunds for any services.

Right to Refuse Service

We reserve the right to refuse service to any guest for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.

Salon Environment

We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.

Children

We understand how challenging it is finding time to spend on yourself. We also understand that your “me time” does not always align with your appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.

In the event your child becomes unruly, cries excessively or disrupts the other clients in the salon, we reserve the right to ask you and your child to leave.  This policy helps ensure that all guests enjoy a relaxing salon experience.

Personal Items

We are not responsible or liable for any lost, damaged or stolen items.

Late Arrivals & Cancellations

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 3 hours' notice if you cancel your appointment.

Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.

Products/ Gift Cards

There are no returns or exchanges of products purchased.

Gift cards are not returnable or refundable for cash.

Payment Methods

We accept the following payment methods:  Cash, Venmo, Visa, Master Card, American Express, and Discover. Apple Pay and Google Pay Available as well.

DISCLAIMER:

Serenity Nail Spa policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands Serenity Nail Spa reserves the right to make changes to the policies, procedures and practices described above.